Privacy policy

Last updated: October 21, 2025

 

Bones Pets Treats operates this store and this website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Bones Pets Treats is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your Personal Information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your Personal Information is collected, used, and disclosed in accordance with this Privacy Policy.

 

Personal Information We Collect or Process

 

When we use the term "Personal Information," we mean any data that identifies you or that can be reasonably linked to you or another individual. Personal Information does not include data collected anonymously or data that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of Personal Information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

  • Contact Details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account Information including your username, password, security questions, preferences, and settings.

  • Transaction Information including items you view, add to your cart, save to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with Us including information you provide to us in your communications with us, such as when submitting a customer support claim.

  • Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information including information relating to your interaction with the Services, such as how and when you use or browse them.

 

Sources of Personal Information

 

We may collect Personal Information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your Personal Information.

  • Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology or when they collect or process your Personal Information on our behalf.

  • From our partners or other third parties.

 

How We Use Your Personal Information

 

Depending on how you interact with us or which Services you use, we may use your Personal Information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your Personal Information to provide the Services to you, including to fulfill the contract entered into with you, process your payments, manage your orders, remember your preferences and items of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and offer you a personalized shopping experience, such as recommending products related to your purchases. This may include using your Personal Information to personalize and improve the Services.

  • Marketing and Advertising. We use your Personal Information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or postal mail, as well as showing you online advertisements about products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to your cart, or other activities performed on the Services.

  • Security and Fraud Prevention. We use your Personal Information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act upon potential fraudulent, illegal, harmful, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other information with anyone.

  • Communications with You. We use your Personal Information to provide you with customer support, respond to your requests, effectively provide services to you, and maintain our business relationship with you.

  • Legal Purposes. We use your Personal Information to comply with applicable law or respond to valid legal processes, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery processes, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

 

How We Disclose Personal Information

 

In certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping).

  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising using third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for purposes of personalized advertising and marketing based on your online activity across different merchants and websites. You can exercise your rights to object to such uses here.

  • When you instruct, request, or otherwise consent to the disclosure of certain information to third parties, for example, to send you products or through the use of social media widgets or login integrations.

  • With our affiliates or, more generally, within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or other similar requests), to enforce the applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or other individuals.

 

Relationship with Shopify

 

The Services are hosted on Shopify, which collects and processes Personal Information about your access and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services to you, the information you submit to the Services will be transmitted and shared with Shopify and with third parties who may be located in countries different from your own. Furthermore, to help protect, develop, and improve our business, we use certain advanced features of Shopify that incorporate data and information obtained from your interactions with our store, with other merchants, and with the Shopify platform itself. To provide these advanced features, Shopify may use Personal Information collected about your interactions with our store, with other merchants, and with the Shopify platform itself. In these circumstances, Shopify is responsible for processing your Personal Information, including responding to your requests to exercise your rights regarding the use of such information for such purposes. For more information about how Shopify uses your Personal Information and about the rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you reside, you can exercise certain rights regarding your Personal Information here (Link to the Shopify privacy portal).

 

Third-Party Websites and Links

 

The Services may include links to websites or other online platforms operated by third parties. If you access links leading to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces—including that shared on third-party social media platforms—may also be visible to other users of the Services and to users of such third-party platforms, without limitations on its use by us or third parties. The inclusion of such links does not imply any endorsement of the content of those platforms or their owners or operators, unless expressly stated in the Services themselves.

 

Children's Data

 

The Services are not intended for use by children, and we do not knowingly collect Personal Information from minors under the age of applicable law in your jurisdiction. If you are the parent or legal guardian of a minor who has provided us with their Personal Information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as these terms are defined in applicable law) the Personal Information of individuals under 16 years of age.

 

 

Security and Retention of Your Information

 

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be protected during transmission. We strongly recommend that you do not use unsecured channels to send us sensitive or confidential information. The length of time we retain your Personal Information depends on various factors, such as the need to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

 

Your Rights and Choices

 

Depending on where you reside, you may have some or all of the rights listed below regarding your Personal Information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request when permitted by law.

  • Right of Access. You may have the right to request access to the Personal Information we hold about you.

  • Right of Deletion. You may have the right to request that we delete the Personal Information we hold about you.

     

  • Right of Rectification. You may have the right to request that we correct inaccurate Personal Information we hold about you.

     

  • Right to Data Portability. You may have the right to receive a copy of the Personal Information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to Object to the Sale or Sharing of Data for Targeted Advertising. Depending on where you reside, you may have the right to object to the "sale" or "sharing" of your Personal Information, or to object to the processing of such information for purposes considered "targeted advertising," as defined by applicable privacy laws. You can exercise your rights to object to such uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal activated, depending on your location, we will automatically treat that visit as an opt-out request for the device and browser you are using. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, you can visit https://globalprivacycontrol.org/. With the exception of the Global Privacy Control signal, we do not recognize other "Do Not Track (DNT)" signals that may be sent from your web browser or device.

  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe option found in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights in the locations indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your Personal Information and about the rights you may have—including those related to data processed by Shopify—you can visit https://privacy.shopify.com/en. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request submitted by an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable time frame, as set forth by applicable law.

 

Complaints

 

If you have a complaint about how we handle your Personal Information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below, or to file a complaint with your local data protection authority.

 

International Transfers

 

Please be aware that we may transfer, store, and process your Personal Information outside of the country in which you reside. If we transfer your Personal Information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as appropriate, unless the transfer is to a country that has been recognized as providing an adequate level of protection.

 

Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last updated" date, and notify changes as required by applicable law.

 

Contact

 

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , email us at sales@bonespets.com, or contact us at 14830 Talcott St, Warehouse, Houston, TX, 77015, US.