Returns and Refund Policy

 

Returns and Refund Policy – Green Woof & Woof Nific

 

This policy applies to all products, including edible toys and treats, sold under the brands Green Woof and Woof Nific.

 

1. Returns and Exchanges (General)

 

Due to the nature of our products (edible and pet hygiene items), we generally do not accept returns or offer exchanges for items that have been opened or consumed. This is for safety, freshness, and food hygiene reasons.

We accept returns only under the following specific conditions:

Condition Notification Period Item Status
Shipping Error (Wrong item sent) 7 calendar days from receipt. Unopened, unused, and in its original packaging.
Damaged/Defective Product 7 calendar days from receipt. Damaged or broken (with photographic evidence).
Quality/Freshness Issue 7 calendar days from receipt. Evidence of the quality issue (with photographic evidence).

 

2. Damaged, Defective, or Incorrect Products

 

If you receive a product from either Brand A or Brand B that is damaged, defective, or incorrect:

  • Notification: You must notify us via email at Info@bonespets.com within 7 calendar days of receiving your order.

  • Evidence: Please attach a clear photograph of the damaged/defective product and the original packaging.

  • Resolution: Once we have verified the issue, you will be entitled to choose between:

    • A full refund of the item's price.

    • The shipment of a replacement of the same item at no additional cost.

You do not need to return damaged or opened edible items, unless specifically requested by us for a quality inspection.

 

3. Refunds (Processing)

 

  • Processing: The refund will be issued within 5 to 7 business days after the request is approved.

  • Method: Refunds will be applied to the original payment method used for the purchase.

  • Shipping Costs: Original shipping costs are non-refundable, unless the return is a direct result of an error made by our company (e.g., incorrect or damaged product).

 

4. Food Allergies and Sensitivities

 

Our products, including both edible toys and treats.

  • Customer Responsibility: It is the customer's responsibility to review the complete list of ingredients provided in the product description and on the packaging before purchase to avoid known allergies or sensitivities of their pet.

  • Disclaimer: No refunds will be issued, and returns will not be accepted if the product was consumed and the pet suffered an allergic reaction, unless it can be proven that the ingredient label was incorrect.

 

5. Order Cancellation

 

If you wish to cancel an order, you must contact us immediately.

  • Accepted Cancellation: We can only cancel orders that have not yet been processed or shipped. If the order has already been dispatched, you will need to follow the normal return process (Section 1), assuming shipping and restocking costs, if applicable.

 

6. Contact

 

To initiate a return or request a refund, please contact our customer support team:

  • Email: Info@bonespets.com

  • Phone : + 1 713 347 8025

Please ensure you always include your order number in the subject line or body of the message to expedite the process.